Overview

1.0 These Terms and Conditions apply to all goods and services provided by Best Scientific Ltd (“the Company”, “the Seller”, “we”, “us”, or “our”). Registered Address: Anchor Business Centre, Frankland Road, Blagrove, Swindon, Wiltshire, SN5 8YZ, United Kingdom. Company Number: 17051508 – VAT Number: GB514025143. By placing an order for goods or services, you (“the Customer”, “client”, “you”) agree to be bound by these terms, conditions, policies and notices stated here.

1.1 By visiting our website www.bestscientific.co.uk corresponding with us, or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including any additional terms and conditions you are made aware of by Best Scientific Ltd. These terms and conditions apply to all users and Customers, including without limitation users who are browsers, vendors, Customers, merchants, businesses, and / or contributors of content.

1.2 Please read these terms and conditions carefully before accessing or purchasing from us. By accessing or using any part of our service or website, you agree to be bound by these terms and conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access our service or website.

1.3 You can review the most current version of the terms and conditions via the link on our website. We reserve the right to update, change or replace any part of these terms and conditions by posting updates versions or changes on said website link. It is your responsibility to check this page periodically for changes. Your continued use of our service following the posting of any changes or updates constitutes your acceptance of those changes.

1.4 The headings used in this agreement are included for convenience only and will not limit or otherwise affect these terms and conditions.

1.5 We reserve the right to refuse service to anyone for any reason at any time.

1.6 These terms and conditions cover all activity associated with Best Scientific Ltd, including our website.

Conditions of use

2.0 You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws).

2.1 A breach or violation of any of the terms herein will result in an immediate termination of your service.

2.2 You agree not to reproduce, duplicate, copy, or exploit any portion of our product or service, either shown on the website or documents supplied by Best Scientific Ltd.

Optional Tools

3.0 We may provide you with access to third-party tools over which we neither monitor nor have any controls or input.

3.1 You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

3.2 Any use by you of optional tools offered through our website is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms and conditions of which tools are provided by the relevant third-party provider(s).

3.3 We may also, in the future, offer new services and/or features through our website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these terms of service.

Prohibited Uses

4.0 In addition to other prohibitions set out in these Terms and Conditions, you are prohibited from using the Company’s website or any related content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in unlawful acts; (c) to violate any applicable laws, regulations, sanctions, export controls or regulatory requirements in any jurisdiction; (d) to infringe or violate the intellectual property rights of the Company or any third party; (e) to harass, abuse, intimidate, threaten, defame or otherwise harm any individual or organisation; (f) to submit false, inaccurate or misleading information; (g) to upload or transmit viruses, malware or any malicious code that may affect the functionality, operation or security of the website or related systems; (h) to collect, process or track the personal information of others without lawful authority; (i) to spam, phish, scrape, crawl or otherwise obtain information from the website through automated means without prior written permission; (j) for any fraudulent, obscene or immoral purpose; or (k) to interfere with, circumvent or compromise the security of the website or any related systems. The Company reserves the right to terminate access to the website or any related services where these prohibitions are breached.

Prices

5.0 All prices are subject to change without notice. We reserve the right to modify or discontinue any price without notice at any time.

5.1 We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of any product or service.

5.2 Prices are quoted in the currency specified in the quotation, invoice, or website listing. The Company may accept payment in multiple currencies including but not limited to:GBP (£) EUR (€) USD ($). The applicable currency will be confirmed at the time of quotation or order.

5.3 Unless otherwise specified in writing, quotations remain valid for thirty (30) days from the date of issue. After this period, prices, specifications and lead times may be subject to review and change without notice.

5.4 Prices may be subject to VAT or other applicable taxes depending on the location of the Customer.

5.5 Quoted prices exclude applicable taxes, delivery charges, installation charges, service costs, customs duties and import charges unless specifically stated otherwise.

5.6 The Company reserves the right to correct pricing errors prior to accepting any order.

Taxes

6.0 VAT shall be charged where applicable in accordance with UK tax legislation.

6.1 Customers outside the UK are responsible for all import duties, customs charges, local taxes, VAT, GST, sales taxes and any similar charges applicable within their jurisdiction.

6.2 The Customer shall be responsible for ensuring compliance with any local tax, customs, import or regulatory requirements applicable in the destination country.

Orders

7.0 Orders may be placed: through the Company website, by email, by written quotation acceptance, by submission of a purchase order.

7.1 Any order in any format issues by a Customer is subject to these terms and conditions unless expressly agreed otherwise in writing by the Company.

7.2 An order is considered accepted when: written confirmation is issued, goods are dispatched, or service work begins.

7.3 Certain products may be available exclusively online through the website. These products may have limited quantities and or delivery timescales.

7.4 We reserve the right but are not obligated to limit the sales of our products or Services to any person, Company, geographic region or jurisdiction. 

7.5 All descriptions and specification of products or product pricing are subject to change at any time without notice.

7.6 We reserve the right to discontinue any product at any time.

7.7 We reserve the right to refuse any order.

Acceptance

8.0 All orders are subject to review and final acceptance by the Company. In the event of any conflict between a Customer’s order and these Terms and Conditions, these Terms and Conditions shall prevail unless otherwise agreed in writing by the Company.

Application Suitability and Technical Recommendations

9.0 Technical recommendations, quotations, system configurations and product selections provided by the Company are based upon information supplied by the Customer.

9.1 The Customer remains responsible for verifying that the proposed equipment is suitable for the intended application, operational environment, sample type, measurement requirements and performance expectations.

9.2 The Company shall not be liable where recommendations are based upon inaccurate, incomplete, misleading or subsequently changed information supplied by the Customer.

9.3 Any demonstrations, sample images, application examples, performance data or test results are provided for guidance only. Actual performance may vary depending upon operating conditions, sample characteristics, environmental conditions and user procedures.

Cancelation

10.0 Following acceptance by the Company, an order may not be cancelled, amended, reduced, suspended or delayed without the prior written consent of the Company. Where cancellation is accepted, the Customer shall be liable for all costs incurred by the Company up to the date of cancellation, including supplier charges, administrative costs and a reasonable profit margin. A minimum cancellation charge of 25% of the order value shall apply.

Payment Terms

11.0 Electronic payments only.

11.1 Payment terms will be specified on the quotation and invoice. Only two standard payment terms are offered by Best Scientific Ltd. New or infrequent customers: Payment in full prior to dispatch of goods or commencement of services. Approved account Customers: Payment due within 30 days of invoice date.

11.2 The Company reserves the right to withdraw credit terms at any time.

11.3 Late payments may incur interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

11.4 The Company reserves the right to suspend deliveries or services until payment is received.

11.5 Prepayment purchase for all website-based orders is applicable.

11.6 The Customer shall not be entitled to withhold or set off payment against any claim or dispute unless agreed in writing by the Company.

11.7 The Company reserves the right to require full or partial payment in advance for any order at its sole discretion.

Delivery and Shipments

12.0 Delivery dates are indicative and estimated only. They are advised on quotations or per product listing on our website. These are not guaranteed. The Company shall not be liable for delays caused by manufacturers or suppliers, shipping carriers, customs authorities, regulatory authorities, force majeure events, or any circumstances beyond the Company’s reasonable control.

12.1 Product lead times vary and are subject to change without notice.

12.2 Risk in the goods passes to the Customer upon delivery.

12.3 Ownership of all goods supplied by the Company shall remain with the Company until full payment has been received in cleared funds.

12.4 Until ownership passes, the Customer shall store the goods separately, maintain them in good condition and clearly identify them as the property of the Company.

12.5 The Company reserves the right to recover goods for which payment remains outstanding.

12.6 Shipments are made by third party couriers and tracking details will be supplied to Customers. Customer contact details will be forwarded to the courier only for assistance (if required) in making your delivery. All other Customer details will remain confidential as per our privacy policy.

International Shipping

13.0 Where goods are shipped internationally, the Customer is responsible for: import duties, customs clearance, local taxes, regulatory charges, and compliance with import regulations.

13.1 Unless otherwise agreed in writing, shipments are supplied under standard incoterms determined by the Company.

13.2 The Company shall not be liable for delays caused by customs procedures, regulatory checks, or international transport disruptions.

Export Control

14.0 Certain products supplied by the Company may be subject to UK export control laws or international trade restrictions.

14.1 The Customer agrees that goods supplied by the Company will not be exported, re-exported, transferred, or used in violation of any applicable export control laws.

14.2 The Customer is responsible for obtaining any licences, permits, or approvals required for export, re-export, or import of goods.

14.3 The Company reserves the right to refuse or cancel any order where export restrictions may apply.

Force Majeure

15.0 The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay arises from events beyond its reasonable control.

15.1 Such events may include, but are not limited to, supplier delays, manufacturer production delays, transport disruption, customs delays, industrial action, shortages of materials, pandemics, natural disasters, acts of government, war, terrorism, cyber-attacks, utility failures or other unforeseen circumstances.

15.2 In the event of a force majeure occurrence, the Company shall be entitled to a reasonable extension of time to fulfil its obligations.

15.3 The Company shall use reasonable endeavours to minimise the effects of any force majeure event but shall not be liable for resulting delays or failures in performance.

Inspection of goods

16.0 Customers must inspect goods promptly upon delivery. Any shortages, damage, or defects must be reported to the Company within 7 (Seven) calendar days of delivery. Failure to notify the Company within this timeframe may result in the claim being rejected. Claims shall be supported by photographic evidence supplied by the Customer.

Product returns

17.0 Best Scientific Ltd are committed to making sure Customers are completely satisfied. If a Customer would like to return a product, Best Scientific Ltd requests the following:

17.1 Buyer must notify Best Scientific Ltd via email james@bestscientific.co.uk within 7 (Seven) calendar days of receiving their product, with a reason for return. Buyer must also request a return authorisation number (RMA). Return authorisations are valid for 10 (Ten) days from date of issue.

17.2 Products must be returned in original packaging. It is essential that returns are packaged with extra due care and attention, with suitable packing materials to protect them in transit. Returns need to be sent via a secure courier with tracking and adequate insurance. The RMA number must clearly be noted on the outside of the shipping carton.

17.3 All returned products are subject to inspection. Products displaying use, misuse, damage of any kind, and without original packaging, will not be accepted.

17.4 The Company reserves the right to apply any applicable fees and a restocking charge (typically 25% of the order value) to any applicable return. Deducted from the credit issued.

17.5 After 30 days returns will not be accepted unless related to a specific warranty claim. Only products found to be defective will be accepted for warranty repair or replacement for a period of 12 (Twelve) months from the date of invoice.

17.6 Configured, backorder, special order, or custom order products, cannot be returned under any circumstances.

17.7 Shipping and handling charges will not be refunded.

17.8 Software or licence products do not qualify for refund.

17.9 Refunds are issued back to original payment method.

Limited Warranty

18.0 Seller warrants that the products sold by it will, upon shipment, be free of defects in material and workmanship for a period of 12 (Twelve) months from the date of shipment. The sole responsibility of seller under these warranties shall be to replace or repair, in place or elsewhere, at seller’s option, any part of parts which are proved to be other than as stated above; provided, however, that written notice is made by buyer to seller within 7 (Seven) calendar days after discovery of the claimed violation of these warranties, but in any event, within the time limits herein specified. Buyer shall bear all expenses for freight, insurance and the risk of loss in transit incident to such replacement or repair. These warranties shall not apply to any product or part thereof which has been subjected to misuse or neglect, damaged by accident, rendered defective by reason of improper installation or by the performance of repairs or alterations outside the seller’s Company premises, except when performed by seller’s accredited service technician. These warranties shall not apply to any part or parts

furnished by buyer or acquired from others at buyer’s request and/or to buyer’s specifications. The implied warranties of fitness for purpose are excluded. The warranties contained herein are in lieu of any and all other warranties or representations whether expressed or implied and of any other obligation or responsibility of seller to buyer or the use of said product, including without limitation special, incidental, consequential and indirect damages or damages resulting from loss of use, interruption of business, or lost profits, even if the seller has been advised of the possibility of such damages. Notwithstanding the foregoing, in no event shall the seller’s aggregate liability to the buyer and its Customers exceed the amount paid for products purchased under this agreement in the prior 6 months. No agreement or understanding bearing upon or extending the warranty or remedies set forth herein will be binding upon seller unless seller had agreed thereto in writing.

18.1 Any warranty provided is limited to that offered by the original manufacturer. The Company does not provide additional warranties unless explicitly stated.

18.2 The Company does not warrant that any product will be suitable for a particular application unless such suitability has been expressly confirmed in writing by the Company.

18.3 Warranty claims shall not extend the original warranty period unless required by applicable law.

Equipment Servicing and Repairs

19.0 The Company provides servicing and repair of microscopes and related equipment.

19.1 Customers sending equipment to the Company for service or repair are responsible for ensuring it is properly packaged for shipment.

19.2 Service and repair quotations are estimates based on available information and may change following inspection.

19.3 The Company reserves the right to charge a diagnostic or inspection fee and additional expenses where applicable.

19.4 Unless explicitly stated in writing, no warranty is provided on repair work.

19.5 Where equipment has been submitted for repair or inspection and the Customer fails to approve the quotation or arrange collection within a reasonable time; the Company reserves the right to charge reasonable storage fees. Equipment not collected within 90 days following reasonable attempts by the Company to contact the Customer may be disposed of or sold to recover outstanding costs.

Contaminated Equipment

20.0 Customers sending equipment to the Company for inspection, servicing, repair, or return must ensure that the equipment is free from contamination by hazardous substances including, but not limited to, biological materials, chemicals, radioactive materials, or other potentially harmful substances.

20.1 Where equipment has been used in environments where contamination may have occurred, the Customer must ensure that the equipment has been appropriately decontaminated prior to shipment and must notify the Company in writing of any known hazards associated with the equipment.

20.2The Company reserves the right to refuse, return, or delay servicing of any equipment suspected of contamination.

20.3 Where contaminated equipment is received without prior notification, the Company reserves the right to charge the Customer for any costs incurred including, but not limited to:

Decontamination, specialist handling, disposal, delays to service work.

20.4 The Customer shall be responsible for any loss, damage, or expense incurred by the Company because of contaminated equipment being supplied without proper disclosure.

Installation & Training

21.0 Any installation, configuration, commissioning, application support or training provided by the Company is supplied based upon information provided by the Customer and is intended to assist the Customer in the operation of the equipment.

21.1 Completion of installation, configuration, commissioning or training services shall constitute acceptance of the equipment and services supplied unless otherwise agreed in writing.

21.2 The Customer remains responsible for ensuring equipment is used appropriately and in accordance with manufacturer instructions, applicable regulations and recommended operating procedures.

21.3 The continued performance of equipment depends upon correct operation, maintenance, environmental conditions, sample characteristics and user procedures, all of which remain the responsibility of the Customer.

21.4 The Company shall not be liable for performance issues arising from misuse, unauthorised modification, inadequate maintenance, unsuitable operating conditions or changes made after installation, configuration or commissioning has been completed.

Laboratory Safety & Intended Use

22.0 The Customer is responsible for ensuring equipment is suitable for their intended application and complies with any regulatory or safety requirements applicable to their use.

Software & Licensing

23.0 Software supplied with products may be subject to separate licence terms issued by the software provider. The Customer agrees to comply with such licence terms.

Spare Parts & Discontinued Products

24.0 The Company cannot guarantee the availability of spare parts or replacement components where manufacturers discontinue products or parts.

Accuracy of information

25.0 All product specifications stated in any of the Company’s literature are not binding. Products are constantly being improved, updated, or changed. We are not responsible if information made available is not accurate, complete or current.

25.1 We reserve the right to modify the contents of our product literature at any time. You agree that it is your responsibility to monitor changes.

25.2 Our website may contain certain historical information, for example case studies, and this is provided for your reference only.

25.3 We make every effort to display as accurately as possible the colours and images of our products that appear on our website and literature. We cannot guarantee that your computer monitor’s display or print out of any colour will be accurate.

25.4 Any reliance on any material provided by Best Scientific Ltd, is at your own risk.

Errors Inaccuracies and omissions

26.0 Occasionally there may be information on our website, quotations or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information provided is inaccurate at any time without prior notice (including after you have submitted your order).

26.1 We undertake no obligation to update, amend or clarify information in the service or our website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the service or on any related website should be taken to indicate that all information in the service or on any related website has been modified or updated.

Customer information and Data Protection

27.0 You agree to provide current, complete and accurate purchase and account information for all purchases made. You agree to promptly update your account and other information, including (but not limited to) your email address, phone number, and payment details, so that we can complete your transactions and contact you as needed.

27.1 The Company processes personal data in accordance with applicable UK data protection legislation. Personal information may be used for: order fulfilment, service delivery, Customer communication, accounting, and legal compliance.

27.2 Your submission of personal information is governed by our Privacy Policy. To view our Privacy Policy please see our website.

Intellectual Property and Confidentiality

28.0 All intellectual property rights relating to product documentation, images, technical materials, specifications, system configurations, quotations, and other materials provided by the Company remain the property of the Company or its licensors.

28.1 Such materials are provided to the Customer solely for the purpose of evaluating, purchasing, or using the Company’s goods and services and may not be copied, reproduced, distributed, published, or disclosed to any third party without the prior written consent of the Company.

28.2 In particular, quotations, system configurations, technical specifications, and pricing information supplied by the Company are confidential and must not be shared with competitors, other suppliers, manufacturers, distributors or third parties for the purpose of obtaining alternative quotations, pricing or competing proposals.

28.3 System configurations and product combinations proposed by the Company remain the intellectual property of the Company.

28.4 Customers must not reproduce, publish, or otherwise use the Company’s product images, specifications, system designs, configurations, or other technical materials on websites, marketing materials, tender documents, or resale listings without prior written permission.

28.5 Any unauthorised use, reproduction, disclosure, or distribution of the Company’s intellectual property may constitute an infringement of intellectual property rights.

28.6 The Company reserves the right to take legal action and seek appropriate remedies, including damages, injunctive relief, and recovery of legal costs, in respect of any unauthorised use or disclosure of its intellectual property.

28.7 The Customer shall indemnify the Company against any loss, damage, or expense arising from unauthorised use or disclosure of the Company’s intellectual property.

28.8 Submission of a quotation, proposal, recommendation or system configuration by the Company does not grant the Customer any licence, ownership right or entitlement to reproduce, distribute, manufacture, procure or replicate the proposed configuration without the prior written consent of the Company.

Limitations of Liability

29.0 We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

29.1 Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability which cannot lawfully be excluded or limited under English law.

29.2 Subject to Clause 29.1, the Company shall not be liable for: (a) loss of profit; (b) loss of revenue; (c) loss of business; (d) loss of production; (e) loss of contracts; (f) loss of anticipated savings; (g) loss of data; (h) indirect, incidental or consequential loss.

29.3 Subject to Clause 29.1, the Company’s total aggregate liability arising from any order, contract, product or service supplied shall not exceed the amount paid by the Customer for the relevant product or service giving rise to the claim.

29.4 The limitations contained within this section apply whether the claim arises in contract, negligence, tort, statutory duty or otherwise.

Indemnification

30.0 You agree to indemnify, defend and hold harmless Best Scientific Ltd, its officers, directors, employees, contractors and representatives, harmless from any claim or demand, including reasonable legal costs, made by any third-party due to or arising out of your breach of these terms of service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Severability

31.0 In the event that any provision of these terms of service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms of service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Governing Law

32.0 These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.

32.1 The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, their subject matter or formation.

Further information

33.0 Questions about the Terms of Service should be sent to us at james@bestscientific.co.uk

Best Scientific Ltd | Terms and Conditions | Version 3 | last updated 21^st September 2026